Shipping & Returns Policy

Shipping Information

Bike Orders

Please note that bikes are not available for delivery and must be collected in-store from Giant South Yarra.

This ensures your bike is properly assembled and safety-checked by our expert mechanics before handover.

Standard Shipping (Australia Only)

We offer standard shipping on all products excluding bikes, including parts, accessories, and apparel.

• Shipping Cost: Flat rate of $10 for orders under $100

• Free Shipping: Available on orders over $100

• Delivery Time: 3–7 business days (may take longer for regional areas)

Please note: We currently do not ship internationally.

Returns Policy

If you’re not completely satisfied with your purchase (excluding clearance items), you can return it within 14 days of delivery for an exchange or store credit, provided:

• The item is unused

• In its original packaging

• Accompanied by proof of purchase
  
  

Important Notes

• Clearance items are final sale and cannot be returned or exchanged unless faulty

• Return shipping is at the customer’s expense unless the item is faulty or an error occurred on our end

• We do not offer refunds for incorrect choice
  
  

How to Return an Item

Please contact our team via email or phone before sending any items back. We’ll guide you through the next steps.